1
00:00:00,000 --> 00:00:05,195
Some orders never see a truck — the customer's driver walks in and takes them.

2
00:00:05,195 --> 00:00:14,985
Will-call is where consignment gets delicate: stock that belongs to a supply partner is leaving in somebody's van, so ConsignTrak insists on proof.

3
00:00:14,985 --> 00:00:16,850
Let's hand one off properly.

4
00:00:17,674 --> 00:00:27,055
Orders marked Will Call skip the pack and ship queues entirely — after picking, they land here, in the Pickup queue, with their staging area.

5
00:00:27,055 --> 00:00:30,249
Delta OEM's driver just arrived; open the batch.

6
00:00:31,056 --> 00:00:35,732
First thing to notice: the confirm button is locked until there's a photo.

7
00:00:35,732 --> 00:00:36,869
That's deliberate.

8
00:00:36,869 --> 00:00:46,031
Take a picture of the loaded van, the driver with the boxes, whatever tells the story — the camera opens with one tap and the photo saves itself.

9
00:00:46,832 --> 00:00:48,033
Then, who took it.

10
00:00:48,033 --> 00:00:55,507
Type the driver's name — and once a customer's drivers become regulars, they appear as one-tap chips right here.

11
00:00:56,334 --> 00:01:03,859
Confirm the pickup — tap, and tap again, because this is the real thing: inventory leaves the books the moment you do.

12
00:01:04,666 --> 00:01:09,615
Picked up — by Marcus Reed, with a timestamped photo attached to the order.

13
00:01:09,615 --> 00:01:16,016
If the supply partner ever asks who collected their stock, the answer is one click away, forever.

14
00:01:16,822 --> 00:01:19,443
That's will-call: photo, name, confirm.

15
00:01:19,443 --> 00:01:24,147
Next up: when picking doesn't go to plan — short picks and exceptions.